Santa's Grotto

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Dobbies Gailey

Saxon Cross House, Watling Street, Gailey, Staffordshire , ST19 5PP
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Santa's Grotto is one of our most popular festive experiences at Dobbies. Bring your little ones along to explore our Winter Wonderland.  They will be welcomed by Santa and receive a special gift.

We’ve been working hard with Santa and his elves to ensure the safety of all our team members and guests when you arrive this year.  

As current guidelines require all attendees to wear a face covering in all areas of our Garden Centres we also ask that you come prepared with a mask should it be required.

Currently we have a reduced number of tickets on sale as we have limited capacity.  While we may be able to introduce more tickets later, we encourage you to book early so you don’t miss out.

Please select your preferred time and date from the times available below.  Santa has selected a range of toys, suitable for different ages.  You can preselect an age appropriate gift for your child, however, the exact toy may vary on the day.

To give you peace of mind when booking, we have introduced Book with Confidence. Find out more here  

Visit our Christmas Events FAQ

Attendance Instructions

Further Detail:

  • Make your way to the Grotto and quote your booking reference either printed or electronically to a team member at the grotto.
  • Please arrive 5 minutes before the start of your event.
  • No entrance will be granted if you arrive earlier than your alloted time.
  • Please be aware that your time slot will allow you into the queue to see Santa.  There will be multiple children booked within each 15-minute slot - the timings simply allow us to manage the queue for you.
  • We aim to ensure that you see Santa within your time slot but on busy days you may need to wait a little longer.
  • If timing on the day becomes an issue, please speak to one of our grotto helpers and they will be happy to assist.
  • Children should be accompanied by a maximum of 2 adults due to space restrictions in and around the Grotto.
  • Children must remain under the care and supervision of an adult for the duration of the event.
  • Gifts are only suitable for the age as stated due to small parts. Please select a toy that is appropriate for your child’s age.
  • Advance booking is recommended as key dates sell out quickly so book now to avoid disappointment.
  • Where a session is shown as 'Sold Out' – we're sorry, there are currently no more tickets available for that time.
  • Should you wish any additional assistance, please speak to a colleague in-store.
  • Feel free to take photos in and around the grotto, however in some of our stores there may be a professional photographer* available to capture that special moment. (*Payable locally - availability of this service will vary by store)
  • Grottos are unavailable at Altrincham, Beaconsfield, Birtley, Cadnam, Derby, Galton, Gosforth, Gillingham, Hare Hatch, Harlestone Heath, Hungerford, Keston, Lelant, Marple, Moreton Park, Morpeth, Northampton, Pennine, Royston, Stapleton, Stratford Upon Avon, Swindon, Telford and Thornbury.


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